How financial services watchdog has reacted to UK consumer worries in Covid

Chief ombudsman Caroline Wayman highlights financial challenges for people during pandemic Coronavirus - latest updates See all our coronavirus coverage It was not long after the coronavirus first hit that consumers began sending pleas for help to the Financial Ombudsman Service (FOS), concerned at the way the finance industry was reacting to Covid-19. "It was inquiries rather than full-blown complaints at first," says the chief ombudsman, Caroline Wayman. "We were seeing things that we just wou...